When I get excellent service, it is important to make sure I acknowledge it. That is exactly what I am doing in this blog today. I need to tip my hat to the folks at Asurion.
If you read my blog from yesterday, you are aware that I had an issue with my phone. I dropped it and damaged it and eventually remembered that I had insurance on it. So last night, I filed a claim and ordered a replacement. The process was fairly easy and done all online.
All I had to do was enter my phone number and it told me what my deductible was. Once I paid it online, they said that they would ship out my replacement phone with instructions. They said to expect it in 24-48 hours. That was more than acceptable, especially since I filed the claim late last night.
It had been about 3 months since I had connected my phone to a computer to back up all my photos and documents, so I figured 1 to 2 days would give me a chance to do just that. I packed my external drive in my work bag when I got home yesterday morning so that I could do the back up while I was at work.
When I woke up this afternoon I was surprised to see that the new phone had already arrived. I was impressed.
I had yet to back up everything on the old phone, so when I got up I started to do that. I wanted to be sure that once I fired up the new phone, I was going to be able to use it. The back up wasn’t quite done when I left, so I finished it once I connected to the work Wi-Fi. Once that was done, I fired up the laptop, downloaded all the photos and documents to it and then transferred those to the hard drive.
Once the patients were in bed, I pulled the SIM card from one phone, put the new one in the new phone and began the process of getting it up and running. I was surprised that once I turned it on, it began to install everything from the back up. It took some time, but that was ok.
When everything was reinstalled, I called the phone to make sure it was working. Ta da! It rang. I asked my co-worker to text me to make sure that was working and she sent me a funny text with profanity in it. I’d expect nothing less from her.
On my lunch break, I began opening apps and logging back in to them. I was surprised that I remembered most of the passwords and only needed to reset a few. There are a few things on this phone that are a bit different than my old one, even though they are basically the same. It will take some getting used to.
I already have it in the Otterbox and when my screen protectors arrive today from Amazon, I will put one right on. Hopefully I will get a year or two out of this phone!
My thanks to the folks at Asurion! I am impressed with just how fast and easy it was to get it back up and running.
2 thoughts on “Giving Props and Kudos”
excellent! I do the same with great customer service
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I try to as well. I worked for something like 30 years in the public (largely retail, but at times hotel and even leading tours) so I know how often people can be difficult and how rarely one gets kudos from them (whereas do something wrong these days and they’re almost bound to be complaining one way or another). so if I get really good service, I try to send a note mentioning it and the employee to the company/head office .
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